Frequently Asked Questions
Find answers to common questions about our products and services
Are your pre-owned items authenticated?
Yes, every item in our inventory undergoes a rigorous multi-point inspection and authentication process by our team of experts before being listed.
Do you offer warranties on electronics?
Most electronics come with a standard 30-day functional warranty. We also offer extended protection plans on select items at checkout.
Can I negotiate the price of an item online?
Our online prices are fixed to ensure the best value; however, we frequently run seasonal promotions and discounts for our newsletter subscribers.
How do I know the condition of a product?
Each product page features a detailed condition report ranging from 'Like New' to 'Fair,' accompanied by high-resolution photos of the actual item.
Is a signature required for delivery?
For security purposes, all orders over $500 and high-value jewelry items require an adult signature upon delivery.
Do you offer layaway for online purchases?
Currently, layaway is only available for in-store purchases. For online orders, we offer various 'Buy Now, Pay Later' financing options.